AI Voice Agent for Customer Support — Resolve Tier-1 Calls 24/7
Most support calls are the same handful of routine questions. Dottie answers them instantly around the clock, captures the details, and escalates only what needs a human — cutting wait times and freeing your team for complex work.
Why support teams drown in routine calls
Support volume is unpredictable and front-loaded with repetitive, tier-1 questions. Long hold times frustrate customers, after-hours calls go unanswered, and your skilled agents spend their day on questions a well-trained system could resolve instantly.
of service agents say their workload has grown more complex than a year ago
of customers expect faster response times than they did a year ago
Repetitive tier-1 questions consume your skilled agents' time.
After-hours and overflow calls go unanswered or sit in long queues.
Hold times frustrate customers and drive bad reviews.
Volume spikes are impossible to staff for cost-effectively.
How Dottie handles a routine support call
10:20pm. A customer calls after hours about a delivery and an account question.
Dottie resolved the routine status question instantly, captured the account request safely, and escalated only the part that needed verification — a fast resolution after hours with zero agent time spent.
Let AI Outpace the Competition for you
Dottie answers every call, books appointments, and follows up on every lead — instantly and around the clock. Paired with smart workflow optimization, you get faster response, consistent service, and a competitive edge with less effort and overhead.
Never Miss A Lead To A Competitor
Instant Response Time
Dottie answers instantly. Marketing, referrals, repeat business — you've already earned the call. We help you keep it.
Close Jobs Without Adding Headcount
AI Employee
Answers the call, checks your availability, locks in the appointment — no extra staff needed.
Automate Customer Service At Scale
Always-On Customer Care
Handle FAQs, triage, and routine requests automatically. Your team focuses on closing.
Reactivate Past Customers
Win-Back on Autopilot
Win back dormant revenue with smart timing and personalized offers on autopilot.
Run Ops Without the Overhead
Automated Workflow Intelligence
AI monitors daily operations, flags inefficiencies before they cost you, and delivers only the decisions you actually need to make—no busywork.
Build Customer Trust
Friendly, Reliable, Consistent
Every call handled professionally. Every customer gets the same high-quality experience, 24/7.
Previous Approach vs Dottie AI
Humans are critical to every business. Freeing them for complex work is the real competitive advantage.
Connects to your support stack
Dottie creates and updates tickets and logs interactions in the helpdesk and CRM tools your support team already uses.
“Dottie handles the flood of status and account questions that used to eat our queue. Our agents now spend their time on the issues that actually need a person.”
Customer Support Questions
Everything you need to know about Dottie.