AI Receptionist for HVAC Companies — Answer Every Call, Book Every Job, 24/7
When a furnace dies at 11pm or the AC quits during a heat wave, customers call the contractor who picks up first. Dottie answers instantly, qualifies the job, and books it on your calendar — day, night, weekend, and peak season.
Why HVAC companies lose jobs to the phone
HVAC demand spikes in the hottest and coldest weeks of the year — exactly when your team is buried in the field and the office phone rings off the hook. Every call that hits voicemail is a job your competitor is happy to take.
of inbound calls the average home-services shop actually books into jobs (HVAC: 38%)
of calls to businesses ever reach a live person — the rest hit voicemail or go unanswered
more likely to qualify a lead when you respond within an hour — yet the average reply takes 42 hours
No-heat and no-cool emergencies come in after hours and on weekends, when your office is closed.
Heat-wave and cold-snap call volume overwhelms a single front-desk person.
Techs in the field can't stop to answer the phone — so leads sit in voicemail.
Maintenance-plan members expect priority and a human-quality response every time.
How Dottie handles a no-heat emergency call
9:40pm in January. A homeowner's furnace just stopped. Your office closed at 5.
Dottie captured the lead, triaged it as an after-hours emergency, logged the job, and alerted your on-call tech — a booked emergency repair instead of a 7am voicemail your competitor already beat you to.
Let AI Outpace the Competition for you
Dottie answers every call, books appointments, and follows up on every lead — instantly and around the clock. Paired with smart workflow optimization, you get faster response, consistent service, and a competitive edge with less effort and overhead.
Never Miss A Lead To A Competitor
Instant Response Time
Dottie answers instantly. Marketing, referrals, repeat business — you've already earned the call. We help you keep it.
Close Jobs Without Adding Headcount
AI Employee
Answers the call, checks your availability, locks in the appointment — no extra staff needed.
Automate Customer Service At Scale
Always-On Customer Care
Handle FAQs, triage, and routine requests automatically. Your team focuses on closing.
Reactivate Past Customers
Win-Back on Autopilot
Win back dormant revenue with smart timing and personalized offers on autopilot.
Run Ops Without the Overhead
Automated Workflow Intelligence
AI monitors daily operations, flags inefficiencies before they cost you, and delivers only the decisions you actually need to make—no busywork.
Build Customer Trust
Friendly, Reliable, Consistent
Every call handled professionally. Every customer gets the same high-quality experience, 24/7.
Previous Approach vs Dottie AI
Humans are critical to every business. Freeing them for complex work is the real competitive advantage.
Plugs into your HVAC dispatch software
Dottie books jobs straight into the tools your office already runs on, so dispatch and the field stay in sync without double entry.
“During the first cold snap after we switched on Dottie, she booked 11 after-hours no-heat calls we would have lost to voicemail. That paid for the year in a weekend.”
HVAC Questions
Everything you need to know about Dottie.