Dottie AI + ServiceTitan — Answer Every Call and Book Jobs Straight Into Your Dispatch Board
ServiceTitan runs your dispatch, scheduling, and customer history — but it can't pick up the phone. Dottie does. She answers every inbound call around the clock, qualifies the caller, captures their details, and books the job into ServiceTitan so your dispatcher sees it the moment it lands. No voicemail, no message slips, and no re-keying notes the next morning.
How Dottie and ServiceTitan work together
Dottie answers the call instantly
Day, night, weekend, or peak-season surge, Dottie picks up on the first ring and greets the caller in your company's voice — handling unlimited simultaneous calls so no customer ever hits voicemail.
She identifies the customer and the job
Dottie collects the caller's name, address, phone number, and the reason for the call, then determines whether it's a new service request, a returning customer, an emergency, or a sales inquiry.
The job is created in ServiceTitan
Dottie books the appointment and writes the customer and job details into ServiceTitan, so the call shows up on your schedule with the context your dispatcher needs — no manual re-entry.
Your team is notified and dispatches
Emergencies are flagged as priority and your on-call tech is alerted, while standard jobs slot onto the board for normal dispatch — keeping the office and the field in sync.
Why home service teams pair Dottie with ServiceTitan
Capture after-hours, weekend, and overflow calls that would otherwise go to voicemail — straight into ServiceTitan.
Eliminate double entry: customer name, address, and job details are recorded at booking, not re-typed the next day.
Keep your dispatch board accurate in real time, so techs are routed to confirmed jobs instead of message-slip guesses.
Triage true emergencies and alert your on-call tech, while routing routine requests for normal scheduling.
Free your CSRs from playing phone tag, so they can focus on the high-value conversations that need a human.
Scale through peak-season call surges without hiring — Dottie answers every line at once.
ServiceTitan Questions
Everything you need to know about Dottie.