Terms of Service

1. Acceptance of Terms

Welcome to Dialed In Dottie. These Terms of Service ("Terms") govern your access to and use of the Dialed In Dottie website at www.dialedindottie.com (the "Site") and all related AI receptionist services, tools, and communications (collectively, the "Services") provided by Dialed In Dottie LLC ("Dialed In Dottie," "we," "our," or "us").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services. If you are using the Services on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

2. Service Description

Dialed In Dottie provides an AI-powered virtual receptionist that answers phone calls, takes messages, books appointments, and sends SMS notifications on behalf of businesses. Our Services include but are not limited to:

• AI voice agent for inbound call handling
• Call recording and transcription
• Appointment scheduling and management
• SMS/text message notifications and follow-ups
• Web-based dashboard for managing your account
• Integration with third-party tools and platforms

3. Account Registration and Security

To use certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. SMS/Text Messaging Terms

By opting in to receive SMS messages from Dialed In Dottie, you agree to the following:

Consent

You consent to receive automated SMS messages from Dialed In Dottie related to your account, service updates, AI receptionist activity alerts, and promotional communications (if separately opted in). Consent is not a condition of purchase.

Message Frequency

Message frequency varies based on account activity. You may receive up to 10 messages per month.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message. You may also email contact@dialedindottie.com to opt out.

Help

For help, reply HELP to any message or email us at contact@dialedindottie.com.

No Sharing

We do not sell, rent, or share your phone number or SMS opt-in consent data with third parties for marketing purposes. SMS opt-in data and consent will not be shared with any third parties except as required to deliver our Services.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, unsolicited messages, or engage in robocalling
• Impersonate any person or entity
• Transmit malware, viruses, or other harmful code
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Use the Services for any illegal, fraudulent, or deceptive purpose
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the AI receptionist to make threats, harass, or abuse callers

We reserve the right to suspend or terminate your account if you engage in prohibited activities.

6. Billing and Subscriptions

Plans and Pricing

Our Services are offered on a subscription basis. Plan details, pricing, and features are described on our website and may be updated from time to time. We will notify you of any pricing changes before your next billing cycle.

Free Trial

We may offer a free trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial ends.

Payment

All fees are charged in advance on a recurring basis (monthly or annually, as selected). Payments are processed securely through our third-party payment provider. You are responsible for providing valid payment information.

Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial billing periods unless required by law.

7. Intellectual Property

All content, trademarks, logos, software, and technology associated with Dialed In Dottie are the exclusive property of Dialed In Dottie LLC or its licensors. You may not copy, modify, distribute, or create derivative works from any part of our Services without our prior written consent.

You retain ownership of all data and content you provide through the Services. By using the Services, you grant us a limited, non-exclusive license to use your content as necessary to provide and improve the Services.

8. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our data practices as described in the Privacy Policy.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIALED IN DOTTIE LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dialed In Dottie LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. You may also terminate your account at any time by contacting us. Upon termination:

• Your right to use the Services will immediately cease
• You remain responsible for any outstanding fees
• Provisions that by their nature should survive termination will remain in effect (including Limitation of Liability, Indemnification, and Governing Law)

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Tennessee. Each party shall bear its own costs and attorney's fees unless the arbitrator determines otherwise.

You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, both parties waive any right to a jury trial.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective Date" at the top of this page. We may also notify you of significant changes via email or through the Services. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us: