Privacy Policy

1. Introduction

Dialed In Dottie LLC ("Dialed In Dottie," "we," "our," or "us") operates an AI-powered virtual receptionist platform that handles phone calls, SMS communications, and appointment scheduling for businesses. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at www.dialedindottie.com (the "Site"), use our AI receptionist services, or interact with us via phone or SMS (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

a. Personal Information You Provide

When you sign up for our Services, request a demo, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Business name and industry
• Website URL
• Billing information (processed securely through third-party payment processors)

b. Call and Voice Data

As an AI receptionist service, we process:

• Inbound and outbound call recordings
• Call transcripts generated by AI
• Caller phone numbers and call metadata (duration, time, etc.)
• Voicemail recordings and transcriptions

c. SMS/Text Message Data

When you opt in to receive SMS communications from us, we collect:

• Your mobile phone number
• SMS opt-in consent and timestamp
• Message content sent and received
• Opt-out requests

d. Automatically Collected Data

When you visit our Site, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI receptionist Services
• Process and manage your account and subscriptions
• Handle inbound calls and respond to callers on behalf of your business
• Send transactional SMS messages (appointment confirmations, service alerts)
• Send promotional SMS messages (only with your express consent)
• Improve our AI models and service quality
• Provide customer support
• Send administrative emails about your account or service changes
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. SMS/Text Messaging Communications

We take SMS privacy seriously and comply with all applicable regulations including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

Consent

We only send SMS messages to individuals who have provided express written consent to receive them. Consent is obtained through our website opt-in forms, during account registration, or through other documented consent mechanisms.

Message Types

You may receive:

• Account notifications and alerts
• AI receptionist activity summaries
• Appointment confirmations and reminders
• Trial and service-related updates
• Promotional offers (only with separate opt-in consent)

Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You may also email us at contact@dialedindottie.com to request removal.

No Sharing of SMS Data

We do not sell, rent, or share your phone number or SMS opt-in consent data with any third parties for their marketing purposes. SMS opt-in data and consent will not be shared with any third parties except as required to deliver our Services (e.g., our SMS delivery provider).

Message Frequency

Message frequency varies based on your account activity. Typically, users receive up to 10 messages per month. Message and data rates may apply.

5. Third-Party Services

We use trusted third-party services to operate our platform, including but not limited to:

• Retell AI — AI voice agent platform for handling calls
• Twilio — Phone number provisioning and SMS delivery
• Vercel — Website hosting
• Supabase — Database and authentication
• Stripe — Payment processing
• Make (Integromat) — Workflow automation
• Google Analytics — Website analytics

These providers have their own privacy policies and may collect data as described in their respective policies. We encourage you to review them.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Site
• Improve our Services
• Deliver relevant content

You can control cookies through your browser settings. Disabling cookies may limit certain functionality of the Site.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. Call recordings and transcripts are retained according to your plan settings and applicable legal requirements. You may request deletion of your data at any time by contacting us at contact@dialedindottie.com.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request your data in a portable format

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at contact@dialedindottie.com.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: